1. Our role
dbjiaju.com is an advertising and informational website. Some pages may include promotional content, product information, call-to-action buttons, sponsored links or links to third-party merchant websites.
We do not sell products directly through this website. We do not operate a checkout, collect product payments, dispatch goods, issue order confirmations, manage delivery, approve returns or process refunds.
If you placed an order after clicking a link on this website, your purchase was completed with the third-party merchant shown on the destination website. That merchant is responsible for the order, product supply, delivery, returns, cancellations, refunds and customer support.
2. Before placing an order
Before buying any product from a third-party merchant website, you should review the final product page carefully. In particular, check:
- the final product price and any delivery charges;
- the seller or merchant name;
- the delivery location, delivery timeframe and shipping method;
- the returns and cancellation policy;
- the refund procedure and any return postage requirements;
- the merchant’s contact details and customer support channels;
- any exclusions for opened, used, personalised, hygiene-related or sealed products.
Product details, prices, availability and promotional offers may change without notice. The final terms are always those shown on the merchant website at the time of purchase.
3. If you want to return a product
If you have already placed an order and want to return the product, you should contact the merchant directly using the details provided on the merchant website or in your order confirmation email.
When contacting the merchant, include enough information to help them identify your order:
- your order number or reference number;
- the email address used during checkout;
- the product name;
- the date of purchase;
- the reason for the return;
- photos or videos if the item arrived damaged, incomplete or faulty.
4. Change-of-mind cancellations
For many online purchases in the United Kingdom, consumers may have a limited cancellation period after receiving the goods. However, the exact procedure, exclusions and return instructions must be confirmed with the merchant that sold the product.
Some products may be excluded from change-of-mind returns or may only be returnable if they are unused, unopened, complete, in original packaging and returned within the merchant’s stated timeframe.
Always read the merchant’s cancellation and returns policy before submitting an order.
5. Faulty, damaged or incorrect items
If a product arrives damaged, appears faulty, is missing parts, or is different from what you ordered, contact the merchant as soon as possible.
Keep the packaging, labels, invoice, order confirmation and any delivery documentation. If possible, take clear photographs of the product, packaging and any visible damage before using or returning the item.
The merchant may ask you to follow a specific returns process before they can inspect the product or confirm the next step.
6. Refund timing
Refund timing depends on the merchant’s policy, the payment method used, the return process, product inspection and the payment provider. dbjiaju.com cannot confirm, accelerate or approve refunds because we do not process the original payment.
If a refund has been approved by the merchant but has not appeared in your account, check with the merchant first. You may also need to contact your bank, card issuer or payment provider for transaction-specific information.
7. Return postage and shipping costs
Return postage rules vary by merchant and by reason for return. Some merchants may provide a prepaid return label, while others may require the customer to arrange and pay for return shipping.
Before sending any item back, request written return instructions from the merchant and use a tracked service where appropriate. Keep proof of postage until the return and refund have been completed.
8. Orders placed on third-party websites
If you clicked a promotional button on dbjiaju.com and were redirected to another website, your order relationship is with that external merchant. Their website terms, privacy policy, delivery policy, cancellation policy and returns policy apply to your purchase.
dbjiaju.com cannot access third-party order systems, amend delivery addresses, cancel orders, issue return labels, approve replacement items or provide merchant-specific refund updates.